Dr. Diana Kangwa is an agile mastermind and change management expert with extensive experience in strategy execution, operational excellence and customer-centric service delivery. She brings a strong understanding of the commercial banking value chain and the evolution of FinTech, with a particular interest in technology, its transformative impact on business and the critical importance of cybersecurity.

Dr. Kangwa is a former Chief Operations Officer at Zambia National Commercial Bank. Previously, she held several roles at Cavmont Bank Ltd, including Deputy Chief Operations Officer, Head of IT, Operations & Payment and IT Manager. Her earlier experience includes roles as Technical Support Analyst at Standard Chartered Bank Zambia Plc and GSM Senior Engineer at Zambia Telecommunications Limited (Zamtel).

She is a Fellow of the Engineering Institution of Zambia (FEIZ) and a Member of the Institute of Directors (MIoDZ). She serves as a Non-Executive Director on the EIZ Properties Plc Board, Stanbic Bank Zambia Limited and Konkola Copper Mines Plc (KCM), representing ZCCM-IH interests.

She holds a Doctorate in Business Administration (DBA), Master in Business Administration, Master in Communication & Information Systems (MSc) and Bachelor of Engineering in Telecoms & Electronics (BEng).